March madness starts this week and that is great for business because I manage a sports bar and with games all day every day it should give me the boost in sales that I need. I am a little nervous because this is going to be my first real test with creating a schedule that my employees are happy with and makes them money and that I know no matter how busy we get my guests wont suffer. I know it doesn’t sound that hard but it is if you have to many people servers don’t make any money but if you don’t have enough guest experience suffers.
Another problem I have is my staff is so new I don’t know how they will react to being busy from the time we open until they get off of work and I am already getting complaints about the amount of prep work and side work they have to do before and after their shift so I need to make sure they make good money to justify all the extra things I expect them to do. I guess I will just have to start with a lot of people and see how they do to see is I can cut down the number of people scheduled to make them happy. I am going to tell them if they can show me they can make sure everyone is taken care of with a smaller staff I will give them more than a four table section but they will have to prove they can do it.
I know many of you have never worked in a restaurant but if you have ever been to a meeting at a job you know that most of the time a meeting of all of the employees of a workplace usually just turn into a mixture of complaining and blaming one another for the short comings of the team. I had my first all store meeting yesterday and I feel like it was a disaster the only thing I feel like I accomplished was to learn what not to do at the next meeting we have which will have to be really soon because I couldn’t cover all of the points I planned to in the last one.
My meeting was supposed to start at nine but everyone was late so we did’t even get started until ten and then by the time I let the employees talk about the thing that they thought was wrong it was time to start opening the store so I figured out a better way to do this I am going to have the employees write down what they think in advance and I am going to make a list of talking points before the meeting I am also going to start the meeting at eight and then I am going to punish anyone that is late with taking away one shift for every ten minutes they are late. I know it sounds a little harsh but I want them to look at me like a authority figure not a new friend
I am finally getting to explore my new city. Today I went to down town Nashville I went to music row, I always liked country music but being here with all of the live performances and feeling the energy of the crowd makes listening to music here a whole new experience. I love the energy of Nashville and the people are just so nice. Everyone wants to be your friend to know your story, today I met at least ten new people all of which I liked and feel like I could be friends with.
It is so different from Miami, down there you can sit next to a person at a coffee shop every day for a year and never have a conversation with them but here you sit next to someone at a bar for fifteen minutes and you are talking to one another like you have been friends forever. I only found one thing I didn’t like and that is that some of the “cowboys” are really forward and they can’t believe any girl wouldn’t want to drop everything a drool all over them.
I have a bad habit of putting off things I really don’t want to do so today I had to kick myself in the but and do one of the hardest things of my new job letting people go. I wasn’t around for the hiring or I wouldn’t be in this position so I am a little angry about having to take care of a problem someone else caused but as a general manager I guess that is one of the bad things that comes with so much responsibility.
When the restaurant put out the notice that they were hiring as you can imagine with the economy being so bad we had plenty of qualified people to choose from and I guess they figured better to hire to many than not to have enough, I was told that they thought many would not show up or stop coming within a couple of days but that was not the case because it is so hard to find a job almost every person hired stayed so now it falls to me to let the people we don’t need go. Tomorrow I have to sit down with my managers a decide who has to go and I like everyone so cutting 7 people is going to be so hard I almost want to just let them decide but I have to live up to my new title.
Happy Valentines day to everybody! This year I am having a good Valentines day even though I am not in a steady relationship this year it doesn’t seem to affect me so much as most other years. I think it is because for the first time in a long time I am where I want to be with the other aspects of my life I am hoping 2013 will bring me luck in love as well. I can’t pretend like I have a great day planned but a bunch of the single girls at work decided to make this February 14 a girls night out and do things to make us feel better about ourselves, then we are going to cuddle up on a couch somewhere and watch some of our all time favorite feel good movies. I know not romantic but at least I won’t be sitting around feeling bad about being alone.