March madness starts this week and that is great for business because I manage a sports bar and with games all day every day it should give me the boost in sales that I need. I am a little nervous because this is going to be my first real test with creating a schedule that my employees are happy with and makes them money and that I know no matter how busy we get my guests wont suffer. I know it doesn’t sound that hard but it is if you have to many people servers don’t make any money but if you don’t have enough guest experience suffers.
Another problem I have is my staff is so new I don’t know how they will react to being busy from the time we open until they get off of work and I am already getting complaints about the amount of prep work and side work they have to do before and after their shift so I need to make sure they make good money to justify all the extra things I expect them to do. I guess I will just have to start with a lot of people and see how they do to see is I can cut down the number of people scheduled to make them happy. I am going to tell them if they can show me they can make sure everyone is taken care of with a smaller staff I will give them more than a four table section but they will have to prove they can do it.